Small Interior Design Firm with a passion for creating unique handmade items. At Monica Spangler Design we are always creating and hunting for special pieces no one has to give your space that wow factor.
mspanglerdesign@gmail.com
Small Interior Design Firm with a passion for creating unique handmade items. At Monica Spangler Design we are always creating and hunting for special pieces no one has to give your space that wow factor.
mspanglerdesign@gmail.com
RETURNS
If you are not completely satisfied with your purchase, we will work with you to resolve the issue immediately. we WILL NOT ACCEPT RETURN REQUESTS BEYOND 15 DAYS OF DELIVERED DATE.
Credit: 100% credit will be applied for returned products minus a 15% restocking fee. the customer is responsible for shipping the product back and all shipping charges. Please note that a credit will not be issued for returns damaged during return shipment due to inadequate packaging.
Initiating Returns: PLEASE EMAIL US AND INDICATE WHAT THE ISSUE IS AND WHY YOU WANT TO RETURN THE ITEM(S).
Packaging/Labeling: Clearly mark package and/or return document. All products being returned must be in original or equivalent packing (8 mil. plastic tube for rugs; box or 4 mil. plastic for pillows, throws and poufs). Hardline accessories must be returned in complete original packaging. Lack of proper packing material could result in damaged product during return transit and refusal of credit request.
Selecting Replacements: Please notify us if a replacement for the returned product is required. Replacements are only issued upon request and will require a new order to be placed.
Credit: Orders paid by credit card will see their credit refunded to their card.
If you have received a product damaged in transit, we will work with you to resolve the issue immediately.
INSPECT PRODUCT(S) UPON DELIVERY FOR VISIBLE & CONCEALED DAMAGES. FAILURE TO DO SO COULD RESULT IN YOUR CLAIM BEING DENIED.
PLEASE CONTACT US WITHIN 1 BUSINESS DAYS FROM DELIVERY OF DAMAGED PRODUCT.
OPTIONS:
Refuse delivery and notate on the delivery receipt (in presence of the driver) the type of damage incurred.
If you take receipt of damaged goods, please sign as damaged on signature line.
If damage is noticed after the driver has left, please take the following steps within 1 day:
Initiate a return process within 1 day of delivery. Be prepared with the following documents to help initiate a claim process:
Brief description of the damage
Picture(s) clearly depicting the damage to the product
Picture of the packaging (please send a picture even if the packaging is intact).
Failure to do so will result in a denial of your claim or credit.
Replacement/Credit: Replacements are only issued upon request and will require a new order to be placed. A full credit will be applied to the original invoice. If replacement is not requested a full credit will be issued to the original invoice. If WE require you to return the item, credit will be applied after return receipt of the item.
Packaging/Labeling: Clearly mark package and/or return document. All products being returned must be in original or equivalent packing (8 mil. plastic tube for rugs; box or 4 mil. plastic for pillows, throws and poufs). Hardline accessories must be returned in complete original packaging. Lack of proper packing material results in damaged product during return transit and refusal of credit request.
Credit Memos: Credits issued in the form of a credit memo will remain on the account for future use only, if the invoice has been paid. If an invoice has not been paid the credit memo will be issued back to the original invoice to clear the balance. No check refunds will be issued back to the customer. Orders paid by credit card will see their credit memo balance refunded to their card.
If you have received a product which is deemed defective, we will work with you to resolve the issue immediately.
CONTACT US WITHIN 10 DAYS OF DELIVERY OF DEFECTIVE ITEM
